CREDİT CARD

Indusind Bank Credit Card Customer Care Number

IndusInd Credit Card Customer Care

IndusInd Credit Card Customer Care Toll-Free number: 1860 500 5004

Have you lost your credit card? Or have a question related to your credit card balance? Don’t know where to turn to and who to ask? That’s why banks have a customer care department—to handle customer’s queries and resolve them satisfactorily. Customer care is an important aspect of any banking service today. It provides solutions to customer queries and problems and delivers professional service and assistance for all the customer’s requirements.

If you want to contact the IndusInd card customer care department, below is a list of contact details that you will find useful.

Whether you have a query on how to log in to NetBanking or how to convert that expensive purchase into EMI or if you want to file a lost card complaint or need to simply register your feedback, you can call the IndusInd credit card toll free number or general enquiry number without hesitation.

Below is a list of IndusInd Customer Care nos. (for general enquiries) and IndusInd Card Customer Care numbers (for queries related to credit cards).

For general enquiries

IndusInd Customer Care Toll Free Phone

All Customers: 1860 500 5004 (toll free number)

Email – All Customers: reachus[at]indusind[dot]com

NRI Customers: nri[at]indusind[dot]com

IndusInd Bank 24X7 Credit Card Customer Care Number
For credit card enquiries

IndusInd Credit Card Customer Care Toll Free number:

If you are an IndusInd credit card customer, below are the toll free numbers you can contact.

For Premier Banking customers:

If you are a Premier Banking customer, make sure to call from the same phone number that is registered for Exclusive Banking with IndusInd. This helps in easier identification of your account and speedier customer service.

Email: exclusive[at]indusind[dot]com

IndusInd 24×7 Customer Care number

If you have a problem outside of banking hours, do not worry. IndusInd 24×7 customer care number allows you to contact them at any time convenient to you.

IndusInd Credit Card Customer Care – Premium Banking and Premium Credit Cards

Indulge Credit Card

1860 267 7777 / +91- 22 – 42207777 (Available 24 x 7)

Direct Connect: Call us from your registered mobile number and we will instantly recognize you and connect you to a phone banking officer.

Indulge[dot]care[at]indusind[dot]com 

Please mention your credit card number in all your correspondence with us

Pinnacle Credit Card/ Legend Credit Card/ Signature Credit Card/ IndusInd Bank Jet Airways Odyssey Credit card/ World Miles Signature Credit Card

1860 267 7777 / +91- 22 – 42207777 (Available 24 x 7)

Direct Connect: Call us from your registered mobile number and we will instantly recognize you and connect you to a phone banking officer.

priority[dot]care[at]indusind[dot]com

Please mention your credit card number in all your correspondence with us

Platinum Credit Card/ Iconia Credit Card/ Platinum Select Credit Card/ Platinum Aura Edge Credit Card/ Platinum Aura Credit Card/ World Miles Platinum Credit Card/ IndusInd Bank Jet Airways Voyage Credit Card

1860 267 7777 / +91- 22 – 42207777 (Available 24 x 7)

Premium[dot]care[at]indusind[dot]com

Please mention your credit card number in all your correspondence with us

Classic Credit Card / Gold Credit Card / Business (Gold) Credit Card

1860 500 5004 / +91- 22- 44066666 (Available 24 x 7)

Cards[dot]care[at]indusind[dot]com 

Please mention your credit card number in all your correspondence with us

Write to us

In case your queries or issues are not addressed via call please write to

IndusInd Bank Ltd,

PO Box 9421,

Chakala MIDC,

Andheri (E),

Mumbai – 400 093

IndusInd Credit Card Customer Care number by region/city

S. No. Centre Area of Operation Contact Details
1. Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu 1860 500 5004
2 Bengaluru Karnataka
3 Bhopal Madhya Pradesh and Chattisgarh
4 Bhubaneswar Odisha
5 Chandigarh Himachal Pradesh, Punjab, Union Territory of Chandigarh
and Panchkula, Yamuna
Nagar and
Ambala Districts of Haryana.
6 Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar
Islands
7 Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
8 Hyderabad
9 Jaipur Rajasthan
10 Kanpur Uttar Pradesh (excluding districts of Gaziabad and Gautam
Buddha
Nagar) and
Uttarakhand
11 Kolkata West Bengal and Sikkim
12 Mumbai Maharashtra and Goa
13 New Delhi Delhi, Jammu and Kashmir and
Ghaziabad and
Gautam Budh
Nagar
districts of Uttar Pradesh. Haryana (except Panchkula, Yamuna
Nagar and Ambala Districts)
14 Patna Bihar and
Jharkhand
15 Thiruvananthapuram Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

Grievance Redressal

You may login your complaint relating to Credit Cards as under:

  • Call Contact Center on following nos.:1860 500 5004 / 1800 209 0061 / 022 4406 6666 (Outside India)
  • Email us at premium[dot]care[at]indusind[dot]com.

Write to the Bank’s Credit Card Unit at:

IndusInd Bank Ltd. (Credit Cards division)

PO Box 9421, Chakala, MIDC,

Andheri (E), Mumbai – 400 093

Register at the Branch through the complaint register

Contact the Branch Manager

All the complaints related to Credit Cards will be handled by the bank’s cards services Cell. If a complaint has been received, the bank will endeavor to send you a response within 7 working days from the date of receipt of complaint.

In case, you do not receive a response within 7 working days, you may escalate to Head – Cards

Services:

  • Email us at head[dot]cardservices[at]indusind[dot]com OR
  • Write to:

    Head – Cards Services

    701/801 Solitaire Corporate Park

    167, Guru Hargovindji Marg,

    Andheri-Ghatkopar Link Road,

    Chakala Andheri (East)

    Mumbai – 400 093

In case you do not receive a response from Head – Card Services or Head – Customer Care within 7 days, you may call/write to the Nodal Officer at the address/email/contact nos. provided below:

Executive Vice President & Principal Nodal Officer

IndusInd Bank Ltd.

701/801 Solitaire Corporate Park,

167, Guru Hargovindji Marg,

Andheri-Ghatkopar Link Road,

Chakala Andheri (East)

Mumbai – 400 093

Their Nodal Officer will endeavor to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond.

If the complaint is not resolved within one month from the lodgment of the complaint or if the complainant is not satisfied with the response, he/she can approach Office of the Banking Ombudsman, appointed by Reserve Bank of India.

The salient features of the Banking Ombudsman Scheme are displayed in the branch notice boards and the scheme itself is available at branch and displayed on our website. If a complainant has any matter that he/she would like to report to the Banking Ombudsman, he / she may contact the Branch Head for details. To know about this scheme in detail, you may log on to www.rbi.org.in.

Further under The Consumer Protection Act, 1986 you may file a complaint under Consumer

Protection Councils at the Central and State levels, whose main objects will be to promote and protect the rights of the consumers.

To provide simple, speedy and inexpensive redressal of consumer grievances, the act envisages a three- tier quasi-judicial machinery at the national, state and district levels.

  • National Consumer Disputes Redressal Commission – known as ‘national commission’.
  • Consumer Disputes Redressal Commissions known as ‘state commission”.
  • Consumer Disputes Redressal Forums- known as ‘district forum”.

The provisions of this act are in addition to and not in derogation of the provisions of any other law for the time being in force.

About IndusInd Bank

Based in Mumbai, IndusInd Bank was established in 1994. The bank offers a wide range of commercial, transactional and electronic banking products and services. IndusInd Bank is the first among the new-generation private banks in India. The bank has 1004 branches and 1885 ATMs across 625 locations in India.

Locate IndusInd bank

There is a comprehensive list of address and numbers if you wish to get in touch with IndusInd bank. Just log on to the website and click on the “contact us” link, from which you could search and refine to find the address of your desired IndusInd bank branch. Following is the corporate and registered address of the bank:

Corporate address

Tower 1, OneIndiaBulls Centre,

SB Marg, Elphinstone Road, Mumbai – 400013.

Weekday timings are from 9:30 AM to 5:00 PM

Timings on 1st, 3rd, 5th Saturday are from 9:30 AM to 2:00 PM

Registered office address

2401, Gen Thimmayya Rd Cantonment,

Pune – 411 001

Weekday Timing are from 9:30 AM to 5:00 PM

Timings on 1st, 3rd, 5th Saturday are from 9:30 AM 2:00 PM

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